Shipping Policy

Bathurst Forklifts

Bathurst Forklifts ships forklift parts, accessories, equipment and other products throughout Australia.

Due to the size and weight differences between our products, shipping methods and costs may vary considerably.

Order Processing

We aim to process in-stock orders as quickly as possible.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Some products may require additional handling time due to their size, weight, availability or location.

Shipping Costs

Shipping costs may be calculated at checkout where available.

For large, heavy or bulky products, including forklift equipment and machinery, additional freight charges may apply.

Where an accurate freight price cannot be calculated automatically, we may contact you after your order is placed to confirm the delivery requirements and freight cost before dispatch.

Bulky and Heavy Products

Forklifts, pallet jacks, stackers, attachments, batteries and other large or heavy equipment may require specialist freight.

Delivery prices for these products may depend on:

• Delivery location.

• Product size and weight.

• Whether a forklift or loading/unloading equipment is available at the delivery location.

• Whether a tailgate or other specialist delivery service is required.

• Whether the destination is residential, commercial or remote.

Please contact Bathurst Forklifts if you require a freight quote before ordering.

Delivery Times

Any delivery timeframe provided is an estimate only.

Delivery times can be affected by freight carrier schedules, product availability, weather, remote locations and other circumstances outside our reasonable control.

We will make reasonable efforts to assist where a shipment is delayed.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and relevant delivery instructions.

Additional freight charges resulting from an incorrect address, unsuccessful delivery attempt or unavailable unloading facilities may be charged to the customer where appropriate.

Authority to Leave

Where authority to leave is requested or selected, the carrier may leave the goods at the nominated location without obtaining a signature.

Customers should ensure the nominated location is safe and suitable.

Inspection on Delivery

Please inspect packages and equipment when delivered where reasonably possible.

If there is visible freight damage, photograph the damage and packaging before unpacking or moving the goods and contact Bathurst Forklifts as soon as possible.

For larger equipment, please note any visible damage on the carrier's delivery documentation where possible.

Lost or Damaged Shipments

If your order appears to have been lost or damaged during transport, please contact us with your order details so we can investigate with the freight provider.

Your rights under Australian Consumer Law are not affected by this policy.

Collection

Collection may be available for selected products by prior arrangement.

Please wait until we confirm that your order is ready before attending for collection.

Remote Locations

Some regional and remote Australian locations may incur additional freight charges or require collection from the carrier's nearest depot.

If additional charges apply, we will contact you before dispatch.

International Shipping

Unless specifically arranged with Bathurst Forklifts, our online store is intended for delivery within Australia.

Please contact us if you require delivery outside Australia.

Contact

For shipping enquiries or freight quotes, please contact:

Bathurst Forklifts
Email: admin@bathurstforklifts.com.au
Phone: 1800 375 538