Refund policy

Return & Refund Policy

Bathurst Forklifts

We want you to be satisfied with your purchase. This Return & Refund Policy outlines how returns, refunds, exchanges and faulty products are handled.

Change of Mind Returns

We may accept change of mind returns within 14 days of delivery, provided that:

The item is unused, uninstalled and in its original condition.
The item is returned in its original packaging where applicable.
Proof of purchase is provided.
Bathurst Forklifts has approved the return before the item is sent back.

Change of mind returns are at the discretion of Bathurst Forklifts.

The customer is responsible for return freight costs for change of mind returns. Original shipping and freight charges are non-refundable.

A restocking fee may apply where reasonable, particularly for bulky, heavy or specially ordered items. Any applicable fee will be advised before the return is accepted.

Items That Cannot Be Returned for Change of Mind

Unless required by Australian Consumer Law, we generally cannot accept change of mind returns for:

Special-order or custom-ordered products.
Electrical components that have been installed or connected.
Parts or products that have been used, fitted, damaged or altered.
Clearance or final-sale products where identified as such at the time of purchase.
Products specifically sourced or ordered for the customer.

Incorrect or Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If you receive an incorrect product, or an item arrives damaged, please contact Bathurst Forklifts as soon as possible with your order details and photographs of the product and packaging where relevant.

Do not install or use an incorrect or damaged product unless instructed by us.

Faulty Products

If you believe a product is faulty, please contact us with your order number, details of the fault and any relevant photographs or videos.

Depending on the circumstances and your rights under Australian Consumer Law, we may arrange an inspection, repair, replacement or refund.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that you may have under the Australian Consumer Law.

Where a product has a major failure, you may be entitled to reject the product and choose a refund or replacement, subject to your rights under applicable law.

Refunds

Once an approved return has been received and inspected, we will advise you of the outcome.

Approved refunds will generally be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping, freight and delivery charges are generally non-refundable for change of mind returns.